CalBank PLC has further consolidated its position as a customer-centric bank by winning several prestigious awards at the 34th Annual National Marketing Performance Awards. The awards were presented to the bank by the Chartered Institute of Marketing, Ghana (CIMG) at a ceremony held in Accra last week.
CalBank’s commitment to delivering exceptional services to its esteemed customers was celebrated with five-star recognition in both Service Quality and Customer Satisfaction within the Consumer Banking sector. This remarkable feat underscores the Bank’s unwavering dedication to providing the best possible experience for its valued clients.
The Bank’s exceptional performance didn’t stop there. CalBank also secured the title of “5 Stars in Service Quality,” “5 Stars in Customer Satisfaction,” “Overall Best Bank in Service Quality” and “Overall Best Bank in Customer Satisfaction,” within the Business Banking sector. These top honors are a testament to the Bank’s relentless pursuit of excellence in every facet of its operations.
The bank won the coveted prizes after beating several other contenders in the banking services category. These awards altogether recognize the impressive achievement of the bank over the past year particularly as it relates to the bank’s delivery of superior customer service experience at all its branches across the country.
Speaking on the awards, MD of CalBank PLC, Mr. Philip Owiredu said the awards are products of the Bank’s investment in people and its processes which ensure that the bank’s customers are treated to excellent customer experience at every touch point.
“I want to assure you that CalBank will not rest on its oars in delivering excellent service. These awards will also spur us to meet and surpass our customers’ expectations and remain the bank of choice for everyone,” he said.
CalBank has consistently invested in technological innovation, staff training, and process improvement to ensure that its customers receive the highest level of service in the industry. These awards reaffirm that the Bank is on the right path and encourage its dedication to enhancing the financial well-being of Ghanaians.
CalBank would like to extend its heartfelt gratitude to its customers for their unwavering support, as well as its dedicated staff whose commitment to excellence has made these awards possible.
